Service Areas

San Bernardino County Animal Care is an animal welfare agency that operates the Big Bear and Devore Animal Shelters to provide programs and services to Mt. Baldy, San Antonio Heights, all unincorporated areas of San Bernardino County, and the cities of Big Bear Lake, Highland, and Yucaipa. Before requesting assistance, please check if you are within our service areas. If you live outside of our service areas, please check our list of other animal care agencies that provide service in the County.

If you are uncertain who provides service for a location, enter the address on our service area map (use Google Chrome) to find the responsible Animal Control Agency and/or shelter.

Request Animal Care Support

Call us at 800-472-5609. Choose option 1 for field services. Include the following information, if available:

  • checkedLocation/address for service
  • checkedDirection of travel of animals
  • checkedName of animal (if known)
  • checkedBreed of animal (if known)
  • checkedColor of animal
  • checkedSize of animal
  • checkedCollars, identifying marks, etc.
  • checkedAddress of where animal lives (if known)
  • checkedContact information of pet owner (if known)

Specific Services

Animal Control Officers (ACOs)

Field Operations

ACOs respond to a wide range of situations, including stray animals, lost pets, and reports of cruelty or neglect. They can be found throughout the County assisting with tasks like helping reunite lost pets with their families, responding to urgent calls, and helping with evacuations during emergencies. ACOs are dedicated to educating the public about responsible pet ownership and helping to protect and care for pets and the community. 

Shelter Operations

ACOs play an important role in caring for pets at the shelter. They assist with daily tasks such as feeding, cleaning, and monitoring animal health and behavior. ACOs also assist with finding loving homes through adoptions, help reunite lost pets with their families, and support microchipping to increase the chances of pets coming back home. Their work advances the mission of San Bernardino County Animal Care by ensuring quality care for pets, promoting public safety, and supporting community education.